Privacy Policy
 

Last updated: July 2026

Al Madina Riad Group respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information when you visit our website www.hotel-madina-bizerte.com or use our services.

By using our website, you agree to the practices described in this Privacy Policy.
 

1. Data Controller

The entity responsible for processing personal data collected through this website is:

Al Madina Riad Group
Rue El Hammem, El Madina Ksiba
7001 Bizerte Nord
Tunisia

Phone: +216 53 302 326
Email: sabrina@visit-bizerte.com
Website: www.hotel-madina-bizerte.com

Registered Company Name: Al Madina Riad Group
Commercial Register (RC): B50183842026
Tax Identification Number: 1980972G/A/M/000
 

2. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Information you provide voluntarily:

• Name and surname

• Email address

• Phone number

• Travel dates and booking details

• Number of guests

• Accommodation preferences

• Information submitted through contact forms, booking requests, or experience inquiries

Automatically collected information:

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on the website

• Referring website

• Website usage statistics

This information is used to improve website performance, security, and user experience.
 

3. How We Use Your Information

We use personal data for the following purposes:

• Processing accommodation reservations and inquiries

• Responding to contact requests

• Providing requested services and experiences

• Communicating with guests before, during, and after their stay

• Managing customer relationships

• Improving our website, services, and guest experience

• Fulfilling legal and administrative obligations

• Preventing misuse or fraudulent activities

We do not sell, rent, or trade your personal information to third parties.
 

4. Booking and Service Providers

To provide our hospitality services, we may use external booking platforms and service providers.

When you make a reservation through a third-party platform (such as online booking providers), your personal data is processed according to the privacy policies of those platforms.

We recommend reviewing the privacy policies of any third-party services you use.
 

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality and analyze website usage.

Cookies are small text files stored on your device that help us:

• Remember preferences

• Improve website performance

• Understand how visitors use our website

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
 

6. Third-Party Services

Our website may include services provided by third parties, such as:

• Website hosting providers

• Website analytics tools

• Embedded content

• Social media links

• External booking platforms

These third parties may collect information according to their own privacy policies.

Al Madina Riad Group has no control over and accepts no responsibility for the privacy practices of external websites.
 

7. Data Retention

We keep personal information only for as long as necessary to provide our services, manage bookings, comply with legal obligations, and resolve potential disputes.

When personal data is no longer required, it will be securely deleted or anonymized.
 

8. Data Security

We take reasonable technical and organizational measures to protect personal information against:

• Unauthorized access

• Loss

• Misuse

• Alteration

• Disclosure

However, no online transmission or storage system can be guaranteed to be completely secure.
 

9. Your Rights

Depending on applicable data protection laws, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate data

• Request deletion of your personal data

• Object to certain processing activities

• Request information about how your data is used

To exercise these rights, please contact us:

Email: sabrina@visit-bizerte.com
 

10. International Data Transfers

As an international hospitality company welcoming guests from different countries, personal information may be processed across different locations through service providers.

We take reasonable steps to ensure that personal data is handled securely and appropriately.
 

11. Children’s Privacy

Our website and services are not directed toward children without parental supervision.

We do not knowingly collect personal information from children without appropriate consent.
 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or website practices.

The updated version will always be published on this page with the latest revision date.
 

13. Contact

If you have questions regarding this Privacy Policy or the handling of your personal data, please contact:

Al Madina Riad Group
Email: sabrina@visit-bizerte.com
Phone: +216 53 302 326

ght and intellectual property laws.

Any reproduction, distribution, modification, or commercial use without prior written permission is strictly prohibited.

Email: sabrina@visit-bizerte.com